Process Improvement Toolkit

DMAIC Methodology

The Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology is a roadmap for process improvement.  This resource will help guide you through the tools, activities and deliverables of your project.  

The PCMC Process Improvement toolkit adapts DMAIC methodology into a framework to offer an easy to use guide to help you with your process improvement intiatives.  We do not strictly follow the Six Sigma methodology in order to make this tool universal to all fields and the information accessible to all.  

Introductory Job Aids:
DMAIC Infographic

Phase 1: Define

Define the problem, improvement activity, opportunity for improvement, the project goals, and customer (internal and external) requirements.

Expected Deliverables:  Improvement Project Charter, Stakeholder Analysis, Communication Plans, Value Analyses. 

Here are some templates to help you with this process:

Phase 2: Measure

Measure current process performance by mapping the current process, establishing metrics, and defining requirements.

Expected Deliverables: Process Maps, Cause & Effect definitions & diagrams, Voice of Customer to Critical Customer Requirements.

Here are some templates to help you with this process:
Value Stream Map Template [Excel File to download]

Phase 3: Analyze

Analyze the process to determine root causes of variation and poor performance.  

Expected Deliverables:  Root-Cause Analyses, Cause & Effect Diagrams, Problem Statements.

Here are some templates to help you with this process:

Phase 4: Improve

Improve process performance by addressing and eliminating the root causes.

Expected Deliverables:  Solution Matrix, Implementation Plan(s), Cost/Benefit Analysis

Here are some templates to help you with this process:

Phase 5: Control

Control the improved process and future process performance.

Expected Deliverables: Control Plan(s), Transition Plans, Lessons Learned.

Here are some templates to help you with this process:

This toolkit is grounded in continuous improvement. As such, please help us out by offering suggestions for edits and additions to website content, templates, and job aids.  Email us at pcmc@umn.edu.  

Additional Resources

More about DMAIC
Lean Methodology Tools
Communication Resources
Change Management Resources
Team Dynamics