Process Improvement Toolkit

The Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology is a roadmap for process improvement.  This resource will help guide you through the tools, activities and deliverables of your project.  

The PCMC Process Improvement toolkit adapts DMAIC methodology into a framework to offer an easy to use guide to help you with your process improvement intiatives.  We do not strictly follow the Six Sigma methodology in order to make this tool universal to all fields and the information accessible to all.  

Define the problem, improvement activity, opportunity for improvement, the project goals, and customer (internal and external) requirements.

Expected Deliverables:  Improvement Project Charter, Stakeholder Analysis, Communication Plans, Value Analyses. 

Measure current process performance by mapping the current process, establishing metrics, and defining requirements.

Expected Deliverables: Process Maps, Cause & Effect definitions & diagrams, Voice of Customer to Critical Customer Requirements.

Analyze the process to determine root causes of variation and poor performance.  

Expected Deliverables:  Root-Cause Analyses, Cause & Effect Diagrams, Problem Statements.

Improve process performance by addressing and eliminating the root causes.

Expected Deliverables:  Solution Matrix, Implementation Plan(s), Cost/Benefit Analysis

Control the improved process and future process performance.

Expected Deliverables: Control Plan(s), Transition Plans, Lessons Learned.