Professional Development Webinar: Think & Act Strategically
Date: June 13th
Time: noon to 1:00 pm
Location: Online (Register here)
Whether or not you have a role in creating strategy for your organization, if you're in a management or supervisory position, you have a role to play in strategy execution.
PCMC Exclusive! Process Mapping & Improvement Session
Date: June 25
Time: 11:00 am - 1:00 pm
Location: 115 Nicholson Hall
Session is Full
Many, if not most, public and private organizations are structured and managed as collections of specialized functions, each of which has expertise to contribute to the overall advancement of the enterprise. All enterprises exist to create value for customers and stakeholders, but it is processes, not functions, that are the means by which that value is created.
Only in recent years have we begun to shift our focus from managing people as individuals to the broader arena of managing business processes and people across functions. Process mapping and the analysis of those maps is the first step to managing this way. Process mapping helps people look beyond their own local activities and develop a clear line of sight to customers and their requirements. This "horizontal" perspective often challenges traditional silo thinking and ultimately demands a fresh, global perspective of how the enterprise can better meet customer needs.
This two-hour session is a condensed introduction to a two-day course offered by the College of Continuing and Professional Studies. In an interactive session, we’ll:
- Explore the challenges of working on processes in a “silo” environment
- Introduce and practice some universally applicable process mapping tools
- Address the essential questions we need to answer to “characterize” (define) a process
Determine measures for analyzing, improving and managing a process.
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